Divine By Design Coaching and Healing
ABN 28 660 471 370
Last updated: 4 September 2026
Divine By Design Coaching and Healing (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information with care, respect and transparency.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, register for a webinar, download a resource, make an enquiry, book a session, participate in coaching or a program, purchase a product or service, or otherwise interact with Divine By Design Coaching and Healing.
Depending on how you interact with us, we may collect information including:
your name;
email address;
telephone number, where you choose to provide it;
billing and transaction information;
information submitted through website forms, questionnaires, applications or surveys;
webinar, event and program registration information;
communications between you and Divine By Design Coaching and Healing;
information you voluntarily share during coaching sessions, programs or other services;
birth date, birth time and birth location where required to prepare Human Design or related reports and services;
information you voluntarily provide about your family or parenting circumstances;
technical information associated with use of our website, such as browser, device, IP address, cookies and website usage information.
Because our work may involve parenting, personal development and family relationships, you may choose to share information that is personal or sensitive in nature. We ask that you only provide information that is reasonably necessary for the service you are receiving.
Where information about a child or another person is provided to us, we ask that you only provide information you are authorised or reasonably entitled to share.
We generally collect personal information directly from you when you:
complete a website or registration form;
register for a webinar, event or program;
subscribe to communications;
book a coaching session or consultation;
purchase a service, program or report;
complete an application, questionnaire or assessment;
communicate with us by email, telephone, online meeting or other means;
participate in coaching sessions or programs; or
otherwise voluntarily provide information to us.
Some technical information may also be collected automatically when you use our website through cookies, analytics technologies and similar tools.
We may collect, hold and use your personal information to:
provide our coaching, educational, Human Design and related services;
process registrations, bookings and purchases;
prepare Human Design charts, reports or related resources where requested;
communicate with you about a webinar, appointment, program or service for which you have registered;
respond to questions and enquiries;
provide customer support;
administer programs, workshops, webinars and coaching services;
maintain appropriate business and financial records;
improve our services, website and client experience;
send educational, promotional or marketing communications where we have the appropriate consent or are otherwise permitted to do so; and
comply with applicable legal and regulatory obligations.
If you register for a webinar, appointment, program or other service, we may send you communications that are reasonably necessary to provide that service, such as confirmation details, joining instructions, reminders or relevant service information.
Where you have consented to receive marketing communications, we may also send you information about resources, events, coaching programs, services and offers from Divine By Design Coaching and Healing.
You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us at [email protected].
Unsubscribing from marketing communications does not necessarily prevent us from sending essential administrative or service-related communications relating to a service you have requested.
Some of our services use Human Design or related systems. To generate a Human Design chart or report, we may need information such as a person's name, birth date, birth time and birth location.
Where you provide birth information about your child or another family member for the purpose of a family or relationship report, we will use that information for the purpose of providing the requested service and associated support.
Human Design information and reports are provided for personal development, educational and self-reflective purposes.
Our services are primarily provided to parents, carers and adults. Our work may involve discussions about children and family relationships, and parents or carers may provide information about their children.
We aim to collect only information that is reasonably relevant to the service being provided.
Parents and carers are encouraged to respect the privacy of their children and other family members when sharing information with us.
Our websites and online platforms may use cookies and similar technologies to help our websites function, understand website usage, improve our services and, where applicable, measure advertising or marketing performance.
Depending on the technologies we use, information may be processed by third-party service providers such as website hosting, customer relationship management, analytics, advertising, webinar, email or payment platforms.
You can usually manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our websites.
We may use trusted third-party providers to help operate our business and deliver our services. These may include providers of:
website hosting and website management;
customer relationship management and automation;
email communications;
online meetings and webinars;
payment processing;
appointment scheduling;
analytics and advertising;
cloud storage; and
other administrative or technology services.
We only disclose information to service providers where reasonably necessary for them to perform services on our behalf or where otherwise permitted or required by law.
Some third-party platforms may process or store information outside Australia, including in countries where their servers, affiliates or service providers operate. Their handling of information is also governed by their own privacy policies and applicable laws.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically using reputable third-party platforms and service providers.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, or satisfy legal, accounting or regulatory requirements. Where information is no longer required, we may securely delete, destroy or de-identify it where appropriate.
Payments may be processed through third-party payment providers.
We generally do not directly store complete credit or debit card details. Payment providers process payment information according to their own privacy and security practices.
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making certain changes.
Requests can be sent to:
We will respond within a reasonable timeframe and in accordance with applicable legal requirements.
If you have a question or concern about how your personal information has been handled, please contact us in the first instance so that we have an opportunity to address the matter.
Divine By Design Coaching and Healing
ABN 28 660 471 370
46 Cordia Street
Algester QLD 4115
Australia
Email: [email protected]
We will consider privacy complaints carefully and aim to respond within a reasonable timeframe.
If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
Our website, emails and resources may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policy of any third-party service you use.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on our website with the date it was last updated.
For questions about this Privacy Policy or how we handle personal information, please contact:
Divine By Design Coaching and Healing
ABN: 28 660 471 370
Email: [email protected]
Address: 46 Cordia Street, Algester QLD 4115, Australia